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# Frequently Asked Questions

### Nonprofit

#### What if a nonprofit isn't listed on Chariot?

If a nonprofit organization is not found through Chariot's [Search Organizations](/api/organizations/search) endpoint,
you can submit a [Verification Request](/api/verification-requests/create) to have Chariot's compliance team review and verify the organization.

The request requires the organization's EIN, name, and mailing address. You can optionally provide a website URL and contact email.

You can track the status of the verification request by polling the [GET Verification Request](/api/verification-requests/get) endpoint
or by subscribing to `verification_request.updated` [webhook events](/api/webhooks).

For more details, see [Disbursing to Unlisted Organizations](/guides/disbursements/how-it-works#disbursing-to-unlisted-organizations).

#### What if a nonprofit is ineligible for disbursements?

If a nonprofit is ineligible for disbursements, the organization's `organization.compliance.daf_eligible` field will be `false`.
The organization will not be able to receive disbursements from grantmakers.

If you believe that the organization should be eligible for disbursements, please reach out to [Compliance](mailto:compliance@givechariot.com).

#### What are nonprofits charged for using Chariot Disbursements?

Nonprofits are not charged for using Chariot Disbursements. Chariot charges a transaction fee to the grantmaker.
For nonprofits that want additional services to support their gift processing needs, Chariot has subscription plans available.

#### What does the onboarding process look like for nonprofits?

The onboarding process for nonprofits is as follows:

The nonprofit creates an account on Chariot.

![](/_fern-img/abbdfc0b617d04cd4368d37dd9ce67f6e03ffec524078bc8fd2de40ae95638d3.webp)

The nonprofit provides verifying information to Chariot to activate a

Chariot Deposit Account

.

![](/_fern-img/3910928feaadfe50b4f9b3d5ec67c7ef5fad2899f481632f841cd8166c84acdd.webp)

Chariot approves the nonprofit to receive electronic payments from grantmakers.

![](/_fern-img/5916786a7594f9a8ddf12b9cff6d7348fc75d63661ec95f7c5653c5374e34c25.webp)

### Disbursements

#### How does Chariot route payments?

## Payment Rails

### Checks

If a nonprofit does not have an account with Chariot, Chariot will mail a paper check to the nonprofit's verified payment address. We strongly recommend that nonprofits sign up for a free account with Chariot to receive future disbursements electronically.

![](/_fern-img/562de6d4b529063fe489df0ca591cdcc15165c14487876c63456b2b2aedbec04.webp)

### Electronic (ACH, RTP, etc.)

If a nonprofit has an account with Chariot, they can receive payments electronically to their verified bank account. Chariot is able to present a consolidated view of all payments received by the nonprofit in their dashboard across all grantmakers. In this case, a payment may settle almost instantly.

![](/_fern-img/f658306915416732d0f26d9542142ace6b1f99f1c39ad61926e599a57f256a0c.webp)

#### How to handle returned checks?

If a check is returned, the Disbursement's check submission status will be `returned`. If the check was returned because the mailing address was outdated,
the grantmaker can let Chariot's compliance team know in order to update the most recent mailing address. Afterwards, a disbursement can be resubmitted.