Frequently Asked Questions

In the rare case that a nonprofit organization is not listed on Chariot, Chariot supports the ability to add new nonprofit organizations to the system. Please reach out to compliance to submit a request for an organization to be reviewed for addition.

The request should include the following information (where applicable):

• Name
• EIN
• Mailing Address
• Website
• Fiscal sponsor information
• Contact information for an officer or director including name, title, email, and phone number
• IRS determination letter

If a nonprofit is ineligible for disbursements, the organization’s organization.compliance.daf_eligible field will be false. The organization will not be able to receive disbursements from grantmakers.

If you believe that the organization should be eligible for disbursements, please reach out to Compliance.

Nonprofits are not charged for using Chariot Disbursements. Chariot charges a transaction fee to the grantmaker. For nonprofits that want additional services to support their gift processing needs, Chariot has subscription plans available.

The onboarding process for nonprofits is as follows:

1

The nonprofit creates an account on Chariot.

The nonprofit provides verifying information to Chariot to activate a Chariot Deposit Account.

Chariot approves the nonprofit to receive electronic payments from grantmakers.

Payment Rails

Checks

If a nonprofit does not have an account with Chariot, Chariot will mail a paper check to the nonprofit’s verified payment address. We strongly recommend that nonprofits sign up for a free account with Chariot to receive future disbursements electronically.

Electronic (ACH, RTP, etc.)

If a nonprofit has an account with Chariot, they can receive payments electronically to their verified bank account. Chariot is able to present a consolidated view of all payments received by the nonprofit in their dashboard across all grantmakers. In this case, a payment may settle almost instantly.

If a check is returned, the Disbursement’s check submission status will be returned. If the check was returned because the mailing address was outdated, the grantmaker can let Chariot’s compliance team know in order to update the most recent mailing address. Afterwards, a disbursement can be resubmitted.