Frequently Asked Questions

If a nonprofit organization is not found through Chariot’s Search Organizations endpoint, you can submit a Verification Request to have Chariot’s compliance team review and verify the organization.

The request requires the organization’s EIN, name, and mailing address. You can optionally provide a website URL and contact email.

You can track the status of the verification request by polling the GET Verification Request endpoint or by subscribing to verification_request.updated webhook events.

For more details, see Disbursing to Unlisted Organizations.

If a nonprofit is ineligible for disbursements, the organization’s organization.compliance.daf_eligible field will be false. The organization will not be able to receive disbursements from grantmakers.

If you believe that the organization should be eligible for disbursements, please reach out to Compliance.

Nonprofits are not charged for using Chariot Disbursements. Chariot charges a transaction fee to the grantmaker. For nonprofits that want additional services to support their gift processing needs, Chariot has subscription plans available.

The onboarding process for nonprofits is as follows:

1

The nonprofit creates an account on Chariot.

The nonprofit provides verifying information to Chariot to activate a Chariot Deposit Account.

Chariot approves the nonprofit to receive electronic payments from grantmakers.

Payment Rails

Checks

If a nonprofit does not have an account with Chariot, Chariot will mail a paper check to the nonprofit’s verified payment address. We strongly recommend that nonprofits sign up for a free account with Chariot to receive future disbursements electronically.

Electronic (ACH, RTP, etc.)

If a nonprofit has an account with Chariot, they can receive payments electronically to their verified bank account. Chariot is able to present a consolidated view of all payments received by the nonprofit in their dashboard across all grantmakers. In this case, a payment may settle almost instantly.

If a check is returned, the Disbursement’s check submission status will be returned. If the check was returned because the mailing address was outdated, the grantmaker can let Chariot’s compliance team know in order to update the most recent mailing address. Afterwards, a disbursement can be resubmitted.